Privacy Policy

The processing of data is carried out in good faith and in accordance with applicable regulations in the Plurinational State of Bolivia and the principles of lawfulness, purpose, proportionality and security. If you have questions, you can write to us at [email protected].

1. Data Controller

The controller of personal data collected through this site and associated commercial channels is Paradisiaco Travel, with offices at the addresses published in the contact and about us sections of the website.

2. Data we may collect

Depending on the interaction, we may process categories such as:

• Identification: name and surname, identity document when required for bookings or service issuance.
• Contact: email address, phone number, WhatsApp account or other means you voluntarily provide.
• Travel data: dates, destinations, number of passengers, accommodation preferences, special requirements (diet, mobility, etc.).
• Technical data: IP address, browser type, pages visited and similar data when you browse the site (see cookies section).

3. Purposes of processing

We use the data for purposes such as:

• Manage inquiries, quotes and information requests.
• Formalize and execute the booking of tourist services (reservations, payments, travel documentation).
• Communicate with you by electronic or phone means regarding the status of your trip or operational changes.
• Comply with legal or regulatory obligations (e.g., accounting records or authority requirements when applicable).
• Improve our processes and the site experience through aggregate, non-invasive analysis where possible.
• Send you news or promotions only if you gave us your express consent or if the law otherwise permits; in any case you may request removal.

4. Legal basis and legitimacy

Processing is based on pre-contractual or contractual measures when you request a quote or book; on consent when you clearly provide it (e.g., newsletter or non-essential cookies); and on legitimate interest when proportionate and your rights do not prevail (e.g., site security or fraud prevention), always within the applicable legal framework.

5. Data retention

We retain information for as long as necessary to fulfill the described purposes and legal obligations (accounting periods, claims, etc.). When no longer necessary, we will delete or reasonably anonymize it.

6. Recipients and processors

To organize your trip we may share data with providers acting as processors or co-controllers in the service chain: airlines, hotels, local operators, insurers or payment platforms. We only share what is strictly necessary and require such third parties to process the data only for purposes related to the contracted service.

We do not sell contact lists to third parties for purposes unrelated to Paradisiaco Travel's tourism activities.

7. International transfers

If your itinerary includes services abroad, some data may be processed outside Bolivia by international providers. In those cases we endeavor to ensure adequate guarantees exist, or that the transfer is covered by the execution of the travel contract or other grounds provided by applicable law.

8. Security

We apply reasonable technical and organizational measures to protect data against unauthorized access, loss or alteration. No system is completely invulnerable; if you detect an incident related to your data, contact us immediately.

9. Your rights

You may request access, rectification, update or deletion of your data where applicable, object to certain processing or withdraw consent given, without prejudice to legal data retention obligations. To exercise these rights, write to us at [email protected] stating your request and a means of response. We may ask you for reasonable additional information to verify your identity.

10. Cookies and similar technologies

The site may use cookies or analytics tools to understand aggregate page usage and improve content. You can configure your browser to reject cookies; some site features may be limited. When we use non-essential cookies, we will endeavor to inform you and, if required by law, obtain your consent.

11. Minors

Services are intended for persons with legal capacity to contract. If the data belongs to minors, it must be provided by the person exercising parental authority or guardianship, in the context of a family booking or trip.

12. Changes to this policy

We may update this text to reflect regulatory changes or changes to our processes. The date of last update will appear at the beginning. We recommend reviewing it periodically.

13. Contact

For any questions about privacy or data protection, write to us at [email protected]. You may also visit our offices during the hours indicated in the contact section of the site.

This document is for informational purposes and is written in accordance with common industry practices. It should be reviewed by legal counsel and aligned with your actual business conditions, corporate structure and jurisdiction.